Complaints

Our Commitment to You

We are always happy to hear from you. If we do not meet your expectations in any way, we want to have the opportunity to put things right.

Our team will assist you and do their best to solve your issue promptly and fairly. We value the opportunity to review the way we do business and help us meet our customers' expectations.

Complaint Handling Process

Once received, we will acknowledge your complaint as soon as practicable. A review will be conducted and you will receive a response following completion of the review. We aim to complete reviews within 20 business days of receipt of a complaint. If we need to investigate beyond the 20 business days, we will update you on progress and the expected resolution date.